Frequently Asked Questions
- IS MY PERSONAL INFORMATION KEPT PRIVATE?
- I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the "Forgot My Password" instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
- HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view "SHIPPING POLICY"
- WHAT IF MY SHIPPING DESTINATION CITY IS NOT ON THE LIST WHEN YOU WANT TO CHECK OUT?
Please contact our customer service what city or your complete address and we will soon add it to the list so you can complete your order confirmation.
- CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email customer care on firstname.lastname@example.org for assistance.
- HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing a tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting "My Account" followed by "Order History".