OUR SHIPPING POLICY
Our delivery city-base is Pekanbaru. We are using JNE (http://www.jne.co.id) for all shipment to all city in Indonesia. We're suggesting customer to use Regular & YES service provided by JNE for our cosmetics product.
ORDER PROCESSING TIME
We process your order only on Monday to Friday on our working hours. We send your package to delivery service on Monday to Saturday except Sunday & Public Holiday.
We will ship your order if there is no problem with your payment.
If you confirm your payment more than 17.00 PM WIB on Friday, your package will be ship on the following Monday. We also not processing your order on Public Holiday. Kami juga tidak memproses order pada Hari Libur Nasional. Keep in mind that our process only include: checking your transfer payment, prepare your package & sent it to JNE.
Shipping cost can be checked on http://www.jne.co.id
- SVS DE BEAUTE not responsible for the lost of package sent by JNE.
It is a responsibility to customer if JNE could not deliver your package with incomplete address or receiver is not at place.
If package is sent back to us, customer has to pay for another shipping cost IF it is mistaken by customer.
If there is a mistaken shipment by SVS DE BEAUTE, we will give a free shipping to customer.
We also not responsible for any added-cost. If you decided to cancel the delivery, we are not responsible for fine by the delivery company- these include delivering to customer & us.